Privacy Policy

1. Who We Are

Harold Heath is a luxury real estate consultancy operating across London's prime property market. References to "Harold Heath", "we", "us" or "our" in this policy refer to Harold Heath Ltd, registered in England and Wales. Our registered address is available on request via headoffice@haroldheath.co.uk.

2. Information We Collect

We may collect the following personal information:

• —Name, email address, and phone number when you contact us via our enquiry form.
• —Property preferences and search criteria you share with us.
• —Technical data such as IP address, browser type, and pages visited, collected automatically via cookies.
• —Any correspondence you send us by email or post.

3. How We Use Your Information

We use your personal data to:

• —Respond to your enquiries and provide the services you request.
• —Send you property details, market updates, and relevant communications (only where you have consented or we have a legitimate interest).
• —Improve our website and services.
• —Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of a contract, our legitimate interests (such as responding to enquiries and improving our services), or compliance with a legal obligation, as appropriate in each circumstance.

5. Sharing Your Data

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers who assist us in operating our business (e.g. email platforms, analytics providers) under strict confidentiality obligations. We may also disclose information where required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to three years from last contact unless an ongoing relationship exists.

7. Your Rights

Under UK GDPR you have the right to:

• —Access the personal data we hold about you.
• —Request correction of inaccurate data.
• —Request erasure of your data in certain circumstances.
• —Object to or restrict certain processing.
• —Withdraw consent at any time where processing is based on consent.
• —Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at headoffice@haroldheath.co.uk.

8. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings. Continued use of our site implies acceptance of essential cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

For any privacy-related questions, please contact us at headoffice@haroldheath.co.uk.